15 years of
COMBINED EXPERIENCE
We have the know-how you need.
Support Services
At PAIS Group, we are dedicated to ensuring the seamless operation of your IT infrastructure. Our Support Services are tailored to provide comprehensive assistance for various Microsoft solutions, guaranteeing optimal performance and reliability.
1
Specialized Expertise
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24/7 Support
3
Adopt Industry Best Practices
4
Advanced Tech
5
Proactive Maintenance
6
Comply with Security Standards
Three Tiers of Support
We provide flexible tiers of support based on your organization needs, all tiers are available in on-site/remote or remote only support
Basic
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Unlimited support tickets during working hours.
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Consultation and support for the covered products and services.
Standard
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All benefits of Basic Support.
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Regular health checks performed three times a year for preventive maintenance.
Premium
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All benefits of Standard Support.
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24/7 availability, crucial for businesses with services deemed business-critical.
Our Expertise Covers
Microsoft Teams
Including Direct Routing, telephony, voice integration, meetings, and meeting rooms.
Microsoft Exchange
Both Online and On-Premises
Active Directory
On-Premises and Azure (Microsoft Entra ID), managing and optimizing your directory services, and Streamlining identity management.
Hyper-V
Delivering virtualization solutions.
Skype for Business
On-premises Skype for Business servers and components, voice infrastructure and integrations
Specialized Expertise
“Our team is proficient in the intricacies of Microsoft solutions."
Proactive Maintenance
“Standard and Premium support levels include regular health checks.”
24/7 Availability
“Critical for businesses requiring continuous service uptime.”