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15 years of


We have the know-how you need.

Support Services

Support Services

At PAIS Group, we are dedicated to ensuring the seamless operation of your IT infrastructure. Our Support Services are tailored to provide comprehensive assistance for various Microsoft solutions, guaranteeing optimal performance and reliability.


Specialized Expertise


24/7 Support


Adopt Industry Best Practices



Advanced Tech


Proactive Maintenance


Comply with Security Standards

Three Tiers of Support

We provide flexible tiers of support based on your organization needs, all tiers are available in on-site/remote or remote only support


  • Unlimited support tickets during working hours.

  • Consultation and support for the covered products and services.


  • All benefits of Basic Support.

  • Regular health checks performed three times a year for preventive maintenance.


  • All benefits of Standard Support.

  • 24/7 availability, crucial for businesses with services deemed business-critical.

Our Expertise Covers

Microsoft Teams

Including Direct Routing, telephony, voice integration, meetings, and meeting rooms.

Microsoft Exchange

Both Online and On-Premises

Active Directory

On-Premises and Azure (Microsoft Entra ID), managing and optimizing your directory services, and Streamlining identity management.


Delivering virtualization solutions.

Skype for Business

On-premises Skype for Business servers and components, voice infrastructure and integrations

Specialized Expertise

“Our team is proficient in the intricacies of Microsoft solutions."

Proactive Maintenance

Standard and Premium support levels include regular health checks.

24/7 Availability

“Critical for businesses requiring continuous service uptime.”

Ensure the stability and efficiency of your IT environment with PAIS Support Services. Contact us to discuss a support agreement tailored to your business needs.

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